Terms and Conditions
If you require any more information or have any questions about our terms and conditions, please feel free to contact us by email at Terms and Conditions.
We will look over your request to check on inventory availability and desired date and time. Orders submitted during regular business hours take up to 24 hours to verify availability. Orders submitted during the weekend may take up to 48 hours. Once verified, we will then send an invoice via email requesting deposit to guarantee your reservation (deposit is required within 48 hours). Rental orders will not be scheduled/confirmed until a deposit for 25% is processed via PayPal. Orders over $3,000 or 15 Picnic Tables require 50% Deposit. If for any reason inventory is not available for your event date and time. We will contacted as soon as possible and work out a solution.
DELIVERY AND PICKUP
Reservation Length: All one day rentals include a 12 hour term period. Earliest deliveries start from 5am on the day of the event and can range to the customers desired delivery time. Pickups can range up to 60 mins after the desired pickup time. It is required to have at least a 60 min window before and after for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is at 9pm. If the event goes late into the night it is recommended to choose the next day/overnight option (additional fee depending on quantity of product rented and distance), which we will than pickup the following morning between 5am – 12pm.
Delivery: Delivery service provides delivery of your item(s) up to 100 feet from address and/or parking lot curb. Delivery times should be arranged about 1-2 hours before the start of your event, however, if the event is on private/ personal property we may opt to deliver sooner or evening prior to event. The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental. Customer is required to check the rented equipment for obvious damages and quantities as quoted.
Setup: It is the customer’s responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, PICNIC CITY discovers there is not enough space for setup or is a hazardous condition, then a cancellation fee may be applied up to the full amount of the rental.
Pickup: Pickup’s will begin from your requested time, and not before, but can range up to 60 minutes after (since drivers have more than one order, they may be delayed). If you are finished before the pickup time, we ask that the items be prepared, free and clear for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified. Overnight pickups are done the next morning between 5am – 12pm, usually the majority of the pickups are before 12pm.
Deposit: A deposit of 25% via PayPal is required after accepting estimate.
NOTE Customers placing orders within 24 hours of the delivery time MUST call PICNIC CITY at (312) 772-4389 to confirm rental since it is last minute. This confirmation call is required to have product prepared for rental and have driver assigned for delivery. Order may be cancelled if customer does not speak to anyone at PICNIC CITY within the last 24 hours. It is advised to rent over the phone at (312) 772-4389 for last minute orders.
Credit Card: Major credit cards are accepted (except AMEX ). Customer must pay 24 hours prior to delivery or upon delivery.
Check: All payments using business checks must be made before the time of delivery. PICNIC CITY must receive customers check at least 3 days before the reservation date. Checks will not be accepted during the delivery time. All returned checks will be charged a $40 penalty fee. No personal checks accepted.
Cash: Customer is required to have exact cash amount for the balance due. Since drivers do not carry change with them.
Collections: Any balance that is unpaid after 30 days of the event date will be sent to collections. We will make our best effort to contact you via phone and email to notify you of any unpaid balances. If after 30 days we still do not get a reply back or payment made for outstanding balances due, then we will have to send the invoice to collections for further processing.
Tax: The property is being leased (rented) in substantially the same form as acquired by the lessor (rentor) and the lessor (rentor) acquired the property in a transaction that was a retail sale with respect to which the retailer reported and paid sales tax or as to which the lessor (rentor) has paid use tax measured by the purchase price of the property. Therefore, there is no tax charged to our rental products.
Note: Customer must be present at the park at least 60 minutes before the time of delivery.
Permits: Customer should call the local city Park and Recreation Department to inquire about their rules and regulations prior to placing order. Park permits are required from the customer prior to event date by most parks, some don’t require it, so please check with park officials to make sure. If a permit is required but customer did not obtain it or falsified information, park officials may require picnic equipment to be picked up or moved during the event, in which case there will be no refund.
All third-party members who are reserving from PICNIC CITY must first be approved by PICNIC CITY representatives. Please contact PICNIC CITY at (312) 772-4389 to receive the third-party member application and to submit it in due time. Third party members include anyone who places the reservation and who will not be present on the day of the event.
Customer must make sure setup site is ready, (i.e. vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee might be applied. If when possible please reserve a two car length parking space in from of property to properly deliver equipment when alley way is impossible to pass.
Our rental rate assumes a limited amount of wear which may occur with a rental use. However, deep scratches, bent metal parts, excessive dirt or stains, or missing parts noted upon return will result in additional charges against your credit card for repair or replacement.
You recognize and acknowledge that outdoor activities are inherently dangerous and unpredictable. We are not responsible for any accidents that may arise from your activity or use of our outdoor furniture, and you hereby agree to indemnify us from any claims, charges or costs arising from your use of our outdoor furniture or any related activities. While we will provide you outdoor furniture as described in our rental descriptions, we do not expressly or otherwise guarantee or warrant the outdoor furniture for any specific performance or purpose other than as it is described. If any item of outdoor furniture malfunctions or otherwise fails to perform its described functions.
CANCELLATION POLICY (not weather related)
Orders cancelled between 7 and 30 days prior to delivery are subject to a 25% cancellation charge. Orders cancelled between 1 and 7 days prior to delivery are subject to a 50% cancellation charge. Orders cancelled between 1 day and the close of business the business day prior to delivery are subject to a 75% cancellation charge. Cancellations after the close of business the business day prior to delivery are subject to a 100% cancellation charge. Other charges may be applicable if the Company has already incurred expenses pertaining to your order.
If the customer cannot get a hold of the company, or has called after business hours, it is still the customer’s responsibility to leave a message in the company’s messaging system about cancelling their reservation or sending an email to firstname.lastname@example.org regarding the cancellation.
RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day before delivery without any cancellation fee. Customer MUST CALL and cancel before 8am on the day of the event. If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that PICNIC CITY can deliver if weather conditions get better. If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and deliver the order. However, if it does start to rain during the rental time, PICNIC CITY reserves the right to cancel the order, due to safety concerns, with NO refund provided.
During rain/inclement weather, it is unsafe, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, we give customers the option to deliver the order or cancel it for days that are predicted to rain.
It is the customer’s responsibility to call PICNIC CITY to cancel their order or go through with it during these rain/inclement weather days before 8am. If customer decides to cancel order once PICNIC CITY driver has already arrived at their location, than PICNIC CITY reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.
By using our website, you hereby consent to our conditions and agree to its terms.
These Conditions and Terms were last updated on: Tuesday, June 13th, 2017.
Should we update, amend or make any changes to this document, those changes will be prominently posted here.